We’re sorry for your inconvenience.

In many cases, internet connection causes the trouble. You can solve it by “reloading” in the following way.

If you cannot solve the problem, contact us from here.

＜Desktop＞

❚ For Windows

Push “F5” key to reload.

❚ For Mac

Push “Command” + “R” key to reload.

＜Mobile＞

❚ For iOS (iPhone)

Push Home button twice and swipe up Stock app to restart.

Check this article for details.

❚ For Android

Push “□” on the lower and delete Stock app by swiping to restart.

* The operation may be different between each Android device.

For details, check official page of each smartphone manufacturer.